I live in Georgia and paid a retailer to have hardwood floors installed. We were promised that the floor would be made level and it was not....

Question

I live in Georgia and paid a retailer to have hardwood floors installed. We were promised that the floor would be made level and it was not. Now, 28 days later, the floor is popping due to the glue being dry before the planks being laid and planks are splitting near where the floor is unleveled. We called to use the installation warranty. The manager of the install company came out and agreed that the floor was not installed properly and that the subflooring was not corrected as we paid for however he will not issue a refund. He has only offered to fix the scratch on one half of the floor but not the other, even though he agrees that the gluing process was also wrong over the entire floor. Are we obligated to allow him to "fix" the problem on one half of the floor and take a patch job on the other half or can we demand the refund?

Answer

Same answer as the last time you posted this.

Answer

You had your answer - we still don't have the paperwork (and you did not bother to mention it when you reposted).